How LeBron Law Stopped Losing Billable Calls

Michele LeBron is the managing partner of LeBron Law, PLLC, a team of 10+ based in Kissimmee, Florida. The firm has run its calls through LegalMate and Dialpad since 2025.

LeBron Law has never had trouble maintaining a high volume of incoming calls. The issue was everything that was supposed to happen after them - and, as Michele will confirm, quite often didn’t.

3 key takeaways for your firm:

• Count the calls that never get billed: If time entries depend on someone remembering, you’re setting yourself up to lose billable hours.

• Check that messages reach the right person: A message that never gets passed on can feel to the client like you ignored them.

• Recap every call in writing: LegalMate protects the firm and shows the client they were heard.

Calls that never made it to billing

By her own admission, Michele was not born to fill in time entries. She’d finish a long client call, dive straight into the next task, and the time entry piece would be forgotten.

One call: no big deal, right? But it wasn’t one. It was several per week. That’s hours of billable time walking out the door. Money being left on the table.

“I am the worst timekeeper, and I was missing all the time entries for the calls. I would have lengthy telephone calls with clients, and then move on to the next task and never log the entry.”

- Michele LeBron, Managing Partner, LeBron Law

Capturing that time back

Now, LegalMate creates a time entry for every call. Michele didn’t have to become a model timekeeper - the timekeeping was simply taken off her shoulders.

“I’m gonna say we’re probably 75% more efficient now… With the technology, I’m capturing all that time back. LegalMate, to my firm, has been a lifesaver in terms of preserving my time and energy.”

- Michele LeBron

If unlogged calls sound like a familiar headache, The Hidden Time Sink in Your Family Law Practice breaks down where that time goes.

When messages don’t get passed on

Missed time costs you money. Missed messages cost you something much harder to bill for. While reviewing her LegalMate call report, Michele noticed that a client had called and asked for a message to be passed on to her, and it never was.

“I realized when reviewing the report that the message had not been passed on to me. So I was able to reach out to my employee and say, ‘Hey, why didn’t you give me the message that this gentleman called?’ He obviously was very anxious to speak to me.”

- Michele LeBron

Without the report, that client would still be waiting for a return call, wondering why no one was calling them back. It hurts trust and makes clients feel ignored or overlooked.

A summary and a client email after every call

Michele has a favorite feature. She likes it so much she said “favorite” twice.

“My favorite, favorite feature of LegalMate is that I have it set up to not only give me the summary of the call, but to draft an email memorializing the telephone conversation.”

- Michele LeBron

The client gets a written recap of what was discussed and what happens next. Her firm gets a record of the conversation without anyone typing it up at 7pm.

Want to learn more about the difference between logging a call and actually capturing it? Check out The Difference Between a Call Being Logged and a Call Being Understood.

Technology that protects your human connection

For Michele, none of this is about replacing the personal side of practicing law. It’s about making room for it, and ensuring that clients receive the kind of support, communication, and respect they expect from their legal counsel.

“Regardless of the amount of technology that we have, the human connection with the client is the most important thing. Come with me into this century.”

- Michele LeBron

Consider that your invitation.

Want to see what LegalMate would look like at your firm? Book a demo →