The Hidden Time Sink in Your Family Law Practice: Unbilled Calls and Manual Logs
The Hidden Time Sink in Your Family Law Practice: Unbilled Calls and Manual Logs
Ali Zahid
•
Oct 28, 2025
If you're running a busy family law practice, your phone rings all day — with clients, court staff, and colleagues. But here’s the catch: how many of those calls actually make it into your case notes or invoices?
If you're still logging calls by hand or switching between your phone and Clio to enter details, you're not just wasting time — you’re leaving billable hours on the table.
Problem: Manual Call Logging Is Killing Your Billable Time
Family law firms, especially those handling custody disputes or emergency filings, deal with constant inbound and outbound calls.
Most firms still log call details manually (or forget to do it at all).
Many don’t track time spent on calls unless they’re already in Clio.
And worse, some staff use personal phones, leading to missed data and privacy risks.
Result? Unlogged conversations, lost time entries, and a ton of admin hours wasted.
A Smarter Way to Handle Calls in a Busy Law Firm
Here’s where VOIP — especially when it talks to your Clio — changes everything.
Instead of scrambling to remember who said what on a call (or whether you even logged it), your system can do the heavy lifting for you.
Tools like LegalMate automatically:
Log inbound and outbound calls
Match numbers to the right Clio contacts (even when things are messy)
Assign calls to the most recent open matter
Track how long each call lasted
Link to transcripts or recordings for reference
Summarize your call notes for wider team information dissemination
Create optional time entries (billable or not)
No more jumping between your phone app and Clio. No more “I’ll enter that later” tasks that never get done. Just clean, accurate records — without the extra admin.
What That Looks Like Day to Day
For firms that switch to an integrated VOIP setup:
More calls end up in the right matter
Time entries are created without extra steps
Staff spend less time on post-call cleanup
Your team stays informed without any extra work
And those little lost minutes add up to real revenue
Especially in high-volume practices like family law, it’s not about working harder — it’s about not losing the work you’ve already done.
If you're running a busy family law practice, your phone rings all day — with clients, court staff, and colleagues. But here’s the catch: how many of those calls actually make it into your case notes or invoices?
If you're still logging calls by hand or switching between your phone and Clio to enter details, you're not just wasting time — you’re leaving billable hours on the table.
Problem: Manual Call Logging Is Killing Your Billable Time
Family law firms, especially those handling custody disputes or emergency filings, deal with constant inbound and outbound calls.
Most firms still log call details manually (or forget to do it at all).
Many don’t track time spent on calls unless they’re already in Clio.
And worse, some staff use personal phones, leading to missed data and privacy risks.
Result? Unlogged conversations, lost time entries, and a ton of admin hours wasted.
A Smarter Way to Handle Calls in a Busy Law Firm
Here’s where VOIP — especially when it talks to your Clio — changes everything.
Instead of scrambling to remember who said what on a call (or whether you even logged it), your system can do the heavy lifting for you.
Tools like LegalMate automatically:
Log inbound and outbound calls
Match numbers to the right Clio contacts (even when things are messy)
Assign calls to the most recent open matter
Track how long each call lasted
Link to transcripts or recordings for reference
Summarize your call notes for wider team information dissemination
Create optional time entries (billable or not)
No more jumping between your phone app and Clio. No more “I’ll enter that later” tasks that never get done. Just clean, accurate records — without the extra admin.
What That Looks Like Day to Day
For firms that switch to an integrated VOIP setup:
More calls end up in the right matter
Time entries are created without extra steps
Staff spend less time on post-call cleanup
Your team stays informed without any extra work
And those little lost minutes add up to real revenue
Especially in high-volume practices like family law, it’s not about working harder — it’s about not losing the work you’ve already done.
Finally, a note-taker that understands your practice.
Get in touch and let’s chat about how we can help grow your business.
Finally, a note-taker that understands your practice.
Get in touch and let’s chat about how we can help grow your business.
Finally, a note-taker that understands your practice.
Get in touch and let’s chat about how we can help grow your business.
