In the fast-paced world of legal practice, innovation isn't just a buzzword – it's a necessity for growth and client satisfaction. We recently had the pleasure of speaking with Devon Slovensky, founder of Slovensky Divorce and Family Law, a thriving firm based in southwestern Virginia. Her journey from a $50,000 first-year revenue to a multi-million dollar firm is a testament to strategic growth, a deep understanding of client needs, and a keen eye for technology. A crucial partner in this trajectory? LegalMate Call Sync.

Devon, who proudly identifies as a "tech nerd," has built her firm on a foundation of robust infrastructure, with Clio as her core practice management system since 2017. Her firm's commitment to leveraging technology to enhance operations and client communication is where LegalMate truly shines.

Automating the Essentials: From Calls to Clio

LegalMate integrates seamlessly with Slovensky Law's VoIP system Dialpad, automatically syncing every call into Clio as a communication log. This isn't just about logging calls; it's about creating a comprehensive, searchable record of every client interaction.

"LegalMate Call Sync has been an important part of that growth trajectory," Devon shared, highlighting how the platform ensures that all call transcripts are pulled into Clio, making them fully searchable. This means if a specific detail or word was mentioned in a call, it can be quickly retrieved, saving invaluable time via Clio full text search.

AI-Powered Insights for Unparalleled Client Care

One of the most impactful ways Slovensky Law utilizes LegalMate is through its AI-powered features, particularly for their innovative "client happiness calls."

"The big initiative... that this has been really awesome for at our firm as of late is that we initiated these client happiness calls," Devon explained. These calls, conducted by an independent person not on the client's legal team, offer a non-billed opportunity for clients to express concerns or simply feel heard. LegalMate's AI summaries and structured notes are vital here.

"It's also just a way to double check our work and make sure that if they're unsatisfied with something, they have another place to vent that frustration," she added. The AI summaries, tailored specifically for their own law firms via AI prompts, provide quick, digestible overviews, allowing paralegals and attorneys to stay informed without sifting through lengthy transcripts. Devon notes, "80% of the time I'm just looking at the AI structured notes and it's rare that I'm digging all the way down into the transcript."

Precision in Billing, Peace of Mind for Clients

Billing can often be a point of contention, but LegalMate helps Slovensky Law ensure transparency and accuracy. The platform automatically creates time entries with AI descriptions that provide context about the phone call.

"For the most part, we're really happy with how the entries show up," Devon stated. While acknowledging that AI isn't 100% perfect, she emphasized its reliability: "But really probably about 97, 98% of the time we're finding that the time entry is accurate and a fair description for the client and frankly, a lot better description for the client. That conveys more value than our previous time entries that were just saying call with adverse counsel." This level of detail not only justifies billing but also builds client trust.

Efficiency and Quality Control at Scale

As a firm grows, maintaining consistent quality and communication standards can be challenging. LegalMate provides the tools for effective oversight. The "CYA email" feature, which generates a draft email after every call, significantly reduces administrative burden. "My attorneys love it... they're taking down the labor on some of these communications by like 70%," Devon shared.

More broadly, LegalMate empowers Devon to ensure her firm's core values are upheld. "It's nice to be able to go back and see that all the clients are being communicated with. And it's just really easy and quick to be able to check that and have quality control in that regard because that's one of our main firm values is communication with our clients and we can make sure that's happening effectively."

A Partnership for Continuous Improvement

Devon's experience with LegalMate isn't just about using a product; it's about a collaborative partnership. "I love the fact that we've been able to talk to you and say, I'd love to have this feature or that feature, and you guys are continually improving the product and I love that," she concluded, highlighting the responsive and evolving nature of LegalMate's development.

Slovensky Law's journey demonstrates that with the right technology partners, law firms can not only scale their operations but also elevate their client care to new heights, proving that innovation and empathy can go hand-in-hand.